Shipping policy
Shipping Policy
This policy applies to all orders placed on yhwh-timepieces.com.
Processing
In-stock orders are processed and handed to the carrier within 1–4 business days. Business days exclude weekends and public holidays. During product launches or unusually high order volumes, processing may take 1–2 business days longer.
Delivery
Standard tracked shipping is free on every order, worldwide.
Estimated delivery time after dispatch:
United States and Canada: 6–12 business days
Europe, United Kingdom and Australia: 7–14 business days
Rest of world: 10–20 business days
Estimates begin after dispatch and do not include processing time. They are estimates, not guarantees, and may be affected by carrier delays, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.
Tracking
Tracking is created the moment the carrier scans your parcel. You then receive a tracking email automatically. You will not receive a tracking number before your parcel has left our fulfillment centre. Tracking may take 24–72 hours to show the first movement and may pause while a parcel moves between carrier networks. You can follow every parcel at yhwh-timepieces.com/a/order-tracking.
Pre-Orders
Products marked "PRE-ORDER" are produced in limited batches.
The dispatch date is shown on the product page above the add-to-cart button, at checkout and in your order confirmation email. This date takes priority over the standard processing time above.
Pre-orders are dispatched in order of purchase, starting on the date shown. Dispatch dates include a safety buffer on top of the production date confirmed to us.
If a dispatch date changes, we email you before the original date with the new date.
You may cancel a pre-order for a full refund at any time before it is dispatched. Email info@yhwh-timepieces.com with your order number.
Orders containing in-stock and pre-order products are shipped in separate parcels: in-stock items first, pre-order items on their date.
Shipping Protection
Shipping Protection is an optional add-on offered at checkout. If a parcel covered by Shipping Protection is lost, stolen or damaged in transit, we send a replacement or refund the item without waiting for a carrier investigation. Contact info@yhwh-timepieces.com within 30 days of the estimated delivery date. If an order is cancelled before dispatch, the Shipping Protection fee is refunded with it.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. If you notice an error, email info@yhwh-timepieces.com immediately. If your order has not been dispatched, we update the address. Once dispatched, changes may no longer be possible.
Order Changes and Cancellations
Email info@yhwh-timepieces.com as early as possible. Orders that have not been dispatched can be cancelled for a full refund. Pre-orders can be cancelled at any time before dispatch. Once an order has been dispatched, our Returns & Refunds Policy applies. Statutory withdrawal rights remain unaffected.
Lost Shipments
If tracking shows no movement for more than 10 business days or the parcel appears lost before delivery, email info@yhwh-timepieces.com. We investigate with the carrier and, where the parcel is confirmed lost before delivery, send a replacement or refund you. For consumer purchases, the shipping risk remains with YHWH Timepieces until the goods are received by you or a person designated by you, except where applicable law provides otherwise.
Marked as Delivered
If tracking shows "delivered" but you cannot find the parcel, please check the delivery location, household members, neighbours, reception or building management. If it still cannot be located, contact the carrier and our support team. We may ask you to confirm your delivery address and to cooperate with the carrier investigation.
Damaged Shipments
If your parcel or product arrives damaged, email info@yhwh-timepieces.com as soon as reasonably possible with photos of the product, packaging and shipping label. We replace the product or refund you.
Customs and Import Duties
International shipments may be subject to customs processing in the destination country. Unless stated otherwise at checkout, any import duties or taxes charged by the destination country are the responsibility of the recipient. Customs processing may cause delays outside our control.
Contact
Customer Support: info@yhwh-timepieces.com
YHWH Timepieces, Thilo Koschuk, Andreas-Hofer-Strasse 10, 53757 Sankt Augustin, Germany
Last updated: October 3, 2026