Shipping policy
Shipping Policy
We aim to process and deliver every YHWH Timepieces order as quickly and reliably as possible.
Processing
Orders are normally processed within 1–2 business days.
Business days exclude weekends and public holidays.
During major product launches, sales or unusually high order volumes, processing may occasionally take slightly longer.
Delivery
Standard shipping normally takes approximately:
4–9 Business Days
This estimated delivery time begins after dispatch and does not include processing time.
Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.
Tracking
Once your order has been dispatched, tracking information will normally be sent to the email address provided at checkout.
Tracking may take approximately 24–72 hours to update after dispatch or while a parcel moves between carrier networks.
Pre-Orders
Products clearly marked as Pre-Order are subject to their own estimated dispatch timeframe.
The estimated dispatch or availability date displayed on the individual product page takes priority over our standard processing timeframe.
Orders containing both available and pre-order products may be dispatched according to the availability of the products included in the order.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact us immediately:
If your order has not yet been dispatched, we will make reasonable efforts to update the address.
Once an order has been dispatched, changes may no longer be possible.
Order Cancellations
If you wish to cancel your order, contact us as soon as possible:
We will make reasonable efforts to cancel orders that have not yet entered fulfillment or been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
Applicable return and statutory withdrawal rights remain unaffected.
Lost Shipments
If tracking indicates that your parcel is significantly delayed or appears to have been lost before delivery, please contact:
We will investigate the shipment with the applicable carrier.
Where a parcel is confirmed as lost before delivery, we will provide the appropriate remedy in accordance with applicable law.
For consumer purchases, shipping risk remains with YHWH Timepieces until the goods are received by the consumer or another person designated by the consumer, except where applicable law provides otherwise.
Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first check the delivery location, household members, neighbors, reception or building management where appropriate.
If the parcel still cannot be located, contact the carrier and our support team.
We may ask you to confirm your delivery address and cooperate with the carrier investigation.
Damaged Shipments
If your package or product arrives damaged, contact us as soon as reasonably possible.
Please provide clear photographs of the product, packaging and shipping label where applicable.
Email: info@yhwh-timepieces.com
Customs
International shipments may be subject to customs processing depending on the destination country.
Customs procedures may occasionally cause delays outside our reasonable control.
Need Help?
Our support team is available at:
Last updated: August 8, 2026