We would love to hear from you! Whether you have a question about our timepieces, need assistance with an order, or simply want to connect, our team is here to help.
Contact us on email: info@yhwh-timepieces.com or fill out the contact form, and we will get back to you within one business day. For partnerships and press: partnerships@yhwh-timepieces.com
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FREQUENTLY ASKED QUESTIONS
Where can I track my order?
Tracking is created the moment the carrier scans your parcel and the tracking email goes out automatically. The first scan can take 24 to 72 hours to appear. You can follow every parcel on our tracking page.
Do you offer worldwide shipping?
Yes, free tracked shipping on every order, worldwide. In-stock watches leave within 1 to 4 business days. Delivery after dispatch: United States and Canada 6 to 12 business days, Europe, UK and Australia 7 to 14 business days, rest of the world 10 to 20 business days.
How do pre-orders work?
Pre-ordering reserves your watch from the current production batch. The dispatch date is shown on the product page above the add-to-cart button, at checkout and in your confirmation email. Pre-orders ship in order of purchase starting on that date. You can cancel a pre-order for a full refund at any time before dispatch.
Can I cancel or change my order?
Yes, as long as it has not been dispatched. Email info@yhwh-timepieces.com with your order number and we cancel and refund the same day, or update your address. After dispatch, our 60-day return policy applies.
Adjusting your watch
A sizing tool is included in the box so you can remove links yourself. For a precise fit, any local watchmaker or jeweler can adjust the bracelet in minutes.
Are payments secure?
Yes. Payments are processed securely through the payment methods available at checkout. Your payment information is encrypted and is not stored by YHWH Timepieces.
What materials are your watches made from?
Materials and specifications vary by model. The exact case material, movement, crystal, bracelet and water-resistance rating are listed on each product page.
Is YHWH Timepieces a luxury brand?
YHWH Timepieces is an affordable luxury watch brand built around faith and meaning. Each timepiece combines refined design with distinctive Christian details, serving as a daily reminder of who gave us time.
2-Year Warranty
Every YHWH Timepiece is protected by a two-year warranty covering confirmed manufacturing defects. Normal wear, scratches, accidental damage, improper use and unauthorized repairs are not covered. Email a photo or video with your order number and we reply within 5 business days.
Can I return or exchange my item?
Eligible products may be returned within 60 days of delivery. The timepiece must be unworn and returned with its original packaging and protective materials. Email info@yhwh-timepieces.com first and we send the return instructions.
FREE SHIPPINGOn every order, worldwide.
60-DAY RETURNSChanged your mind? We’ve got you.
2-YEAR WARRANTYManufacturing defects covered.
Customer Reviews
Overall rating: 4.7 / 5 from 1126 reviews.
I ordered this watch for myself after admiring it for a while. My husband knew I liked it and secretly ordered it before I did. Now I have two, but it’s okay. I’ll give the one I bought to my daughter. The watch is beautiful. The quality is great. I love the Luke 1:45 scripture. I love the pink face. It’s gorgeous.
Love my YHWH watch!! Matt 6:33 is a verse I memorised long ago and is my go to, couldn’t scroll past when I saw them. Only complaint I have is neither my husband or I couldn’t adjust the band, I had to take it in so had to wait weeks before I could wear it. All good now though - thank you YHWH Timepieces crew 🙏🏻
I’m absolutely so happy with everything about the watch. It looks so well crafted and only came in 10 days which I thought was pretty quick. The box is stunning and well presented. I can’t wait to give this wedding gift to my future husband. He’s going to love it! Thankyou will definitely be buying more!
I have to be honest it took awhile to get my watch but seeing how crafted and detail that was put to make this watch I am so blessed to have this beautiful watch.. God blessed you !!
Beautiful watch! Great quality and looks amazing. Very pleased.
Came well packaged with a sizing tool. Thank you.
I love wearing it!
John (New Zealand 🇳🇿)
It really nice, my boyfriend loves it. Quality is great and everything, BUT the little tool to take out links kinda sucks. The small metal part keeps bending making it hard for us to take out a link. It’s not a user error because I take out my links for my watch just fine. We’re gonna try to use my tool that I have, it just sucks he can’t wear it yet because the little pieces kept bending!! And it makes sense as to why the tool came with 3-4 extras possibly because the tool is weak and they know it. The watch itself is great tho really pretty and has a good weight!!